Our follower Sam, is a typical married man looking to improve his future prospects. He is thirtysomething and also wed with two young children. He deals with his household in rented accommodation with the local council selected housing organization. He functions full time 9-5 with the regional council as a HR policeman and is likewise a part-time mature trainee researching Service Management 2 nights per week.

Sam mosts likely to practically every home game and around 5 away games per period, yet he is not a period ticket holder. He cant afford the one-off cost and does not know concerning the budget plan payment terms. He usually satisfies a pal at a regional club before home games, as he thinks it is also expensive to eat and drink in the stadium.

Sam has a ‘Locals and also Fans’ smart card provided by the local football club as part of a joint endeavor with the local council. The card is a Football Club Membership Card with a shut bag, a payment facility that is just valid in the stadium and the club’s retail electrical outlets (a closed bag possessed and run by or on behalf of the club can generate thousands of countless extra pounds in added earnings as well as effectiveness gains).

The ‘Residents and also Advocates’ smart card also enables settlement by Europay/ MasterCard/ Visa (EMV) and is Regional Authority Smart card Specifications e-Organisation (LASSeO) & Integrated Transportation Criteria Organisation (ITSO) compliant. This implies that it can be utilized to gain access to council gave solutions as well as on neighborhood transport. The card has likewise been established and inscribed in accordance with the arising Specifications for Smart Card Technology in Stadia.

MONDAY

Sam browse through to the club’s internet site and checks the components for the coming month. He chooses to purchase 2 tickets for tomorrow evenings cup game, when he will take a pal from work that has never been before. Sam simply enters his ‘Homeowners as well as Supporters’ smart card number right into the purchase display. He chooses to spend for the ticket with the EMV repayment. As soon as the purchase is full Sam check his Loyalty points equilibrium as well as it has enhanced by 200 (100 per ticket) He chooses the ‘print in your home’ choice, prints both barcoded tickets and then sets off for work.

The bus gets here. Sam hops on as well as presents his ‘Citizens and Fans’ card, which stores his ITSO compliant month-to-month bus ticket to the viewers.

At the office Sam uses his ‘Residents and Fans’ smart card at the office building gain access to control visitor. This permits him to open up the main entry door. Due to the fact that the card likewise serves as Sam’s personnel pass it also has his photo and also offers him access to his office and also various other appropriate areas in the building. At lunchtime Sam is hectic so he decides to eat at the personnel restaurant. A lot of staff have council provided cards for Accessibility ID and also to spend for food but Sam’s can utilize his ‘Citizens as well as Advocates’ card in all council team dining establishments. However, the e-purse used in council dining establishments does not allow Sam to accru factors, unlike the various other e-purse likewise on the card.

At 17:00 Sam leaves the office and also travels house on the bus again using his ‘Locals and also Fans’ card, which shops his ITSO certified monthly bus ticket.

Monday is one of both evenings a week that Sam goes to a part-time training course held at the football club meeting centre.

Sam drives to the arena as well as presents his ‘Residents as well as Advocates’ smart card to the car park barrier. This opens up as the CRM system tells it that Sam is Studying tonight so is entitled to totally free parking. As soon as the nights research study is over Sam leaves the car park making use of the ‘Homeowners and Supporters’ card to open up the leave obstacle.

When Sam obtains house he checks his Commitment Factors balance again and sees that he received 50 factor for attending university, as becomes part of a local ‘Self Development’ programme run by the council and sustained by local organizations.

Number of uses the ‘Homeowners as well as Supporters’ card. (10 ).

Week in the Life of a Football Advocate with a Citizen’s Smart Card

Part 2 of 8

TUESDAY

Sam follows his usual routine making use of the ‘Locals and also Fans’ smart card on the bus and also to access his office complex. At lunch time he enters to the public library and borrows a publication associating with his Service Administration training course. He uses the self-service workdesk and also presents the ‘Homeowners and Fans’ smart card to register the finance of guides, as the card also acts as a library card.

Sam decides to go straight to the football club from the office as well as meets his friend outside the stadium. Sam knows that he has neglected his ticket, however is not worried as he just goes to the club store where they read his card and also validate he was released with a valid ticket. They then validate the gain access to control system to approve the card. (Actually Sam did not need to do this as when he used the card to ID himself online the previous day when buying the tickets, the card and also the barcoded ticket were immediately contributed to the access control system as legitimate for entry for this video game. The system nonetheless would just accept the very first kind i.e. card or ticket for access, once one type had been used the 2nd would be immediately rendered void this is for safety as well as profits security functions.).

Sam’s friend arrives as well as they both go into the stadium Sam with the ‘Locals as well as Advocates’ smart card and also his friend with his own barcoded ticket. In the stadium Sam as well as buddy both obtain a beverage as well as something to eat. As Sam has the ‘Residents and also Supporters’ smart card he goes straight to the cashless repayment line up which is much shorter than the cash line. To improve take-up of the brand-new ‘Homeowners as well as Supporters’ card there is a price cut on all items when paying with the pre pay e-purse. Sam pays using the closed e-purse and also he is served quicker than his good friend that is paying with money. Sam likewise saves cash. Sam after that receives a sms message from the football club Events Team thanking him for entering the stadium early and also provides him a BOGOFF (Buy One Obtain One Free of cost) deal on the new line in pasties from a neighborhood bakers if he uses his closed e-purse for payment.

Sam and also pal see the very first fifty percent during which Sam covers up his e-purse on his ‘Locals and Supporters” smart card by sms message Then at half time he makes the most of the BOGOFF offer.

After the suit good friend Sam uses his ‘Residents and Supporters’ smart card for the bus journey home. In your home Sam checks his commitment account and sees an overall of 125 new points from his acquisitions as well as since he got in the arena early.

Number of uses of the ‘Residents as well as Supporters’ card. (10 ).

Week in the Life of a Football Fan with a Local’s Smart Card.

Component 3 of 8.

Wednesday.

Sam follows his normal routine right into job using the ‘Residents as well as Supporters’ smart card on the bus and to access his office building. Today is Sam’s birthday the football club CRM texts his mobile phone a 2-4-1 offer to eat in the restaurant at the stadium. To take advantage of this offer Sam meets his wife for lunch at the stadium. The offer also states that if he pays for the meal with the closed purse on his ‘Residents and Supporters’ smart card he will receive treble loyalty points. Sam tops up his e-purse on his “Residents and Supporters” smart card by text message. Sam redeems the 2-4-1 offer and pays for the meal with the closed e-purse on his ‘Residents and Supporters’ smart card.

When Sam returns to work he uses the ‘Residents and Supporters’ smart card to access his office building.

After work Sam decides to go to the gym he uses his ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre. Sam uses the ‘Residents and Supporters’ smart card to gain entry to the leisure centre as it is also holds his membership details. Sam uses smart card inside the leisure centre to register his use of the gym and again to use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card.

At home Sam logs on to the clubs website and checks the balance on his loyalty account. He discovers that he has an additional 350 points for topping up, paying in the restaurant and also a bonus for his birthday. Sam has also been given additional points for participating on one physical activity at the gym, this is a PCT initiative to promote healthy living and combat obesity and help reduce the pressure on the local NHS. The scheme is supported by the local council and the football club.

Number of uses of the ‘Residents and Supporters’ card.( 14 ).

Week in the Life of a Football Supporter with a Resident’s Smart Card.

Part 4 of 8.

Thursday.

Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.

At lunch time Sam goes to town and buys a CD from a local music store and some accessories for his car from a national motor factors retailer using the EMV payment on his ‘Residents and Supporters’ smart card.

Sam has study leave in the afternoon and travel home on the bus using his ‘Residents and Supporters’ smart card, and collects his Business Management course books and course work. At home Sam logs on to the clubs website and checks the balance on his loyalty account and discovers that he has an additional 160 points for the EMV transactions at the local music store and the national motor factors retailer. As these transactions are using the EMV payment facility they attract a slightly lower rate of points than transactions using the pre pay e-purse on the ‘Residents and Supporters’ smart card.

As Sam is registered as a mature student studying at the stadium he is allowed free access to the WiFI within the stadium conference suite. Sam drives to the stadium smart watch  early, for his second study night of the week, as he is meeting a study buddy there. On arrival at the stadium Sam presents his ‘Residents and Supporters’ card to the parking barrier which opens as it knows from the CRM that Sam is studying tonight and is entitled to free parking. Sam uses the ‘Residents and Supporters’ smart card to log on to the network using dual factor authentication and the system recognises Sam is registered with a sight impairment and has stored visual preferences to help him read the text. The system is set to Sam’s preferences. This same function could be used to change language for those whose first language is not English.

Once the evenings study is over Sam leaves the car park again using the ‘Residents and Supporters’ smart card to open the exit barrier.

When Sam gets home he again checks his Loyalty Points balance and sees that, just as he did on Monday evening he received 50 point for attending college, this is part of a local ‘Self Development’ programme run by the council and supported by local businesses.

Number of uses of the ‘Residents and Supporters’ smart card (12 ).

Week in the Life of a Football Supporter with a Resident’s Smartcard.

Part 5 of 8.

Friday.

Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.

At lunch time Sam goes to the councils ‘One Stop Shop’ to apply for Free School Meals for his 2 children. He uses a public PC and presents his ‘Residents and Supporters’ smart card to the reader which identifies him asks for a secret word (2 Factor Authentication). As Sam is registered with a sight impairment on the council’s public facing system his visual impairment preferences are read from the card and the councils public facing system is set to Sam’s preferences.

As the councils CRM already holds many pieces of information required for the Free School Meals Entitlement Form some information there has been automatically completed i.e. Name. DoB, Address, Contact details etc. This is called Auto Form Fill. Sam check the auto populated data is correct, completes the rest of the form and returns to work.

After work Sam decides to go to the gym he uses the ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre Sam uses the ‘Residents and Supporters’ smart cardto gain entry to the centre as it is also his membership card for the leisure centre. Sam also uses the ‘Residents and Supporters’ smart card inside the leisure centre to register his use of the gym and again use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card for the journey home.